The National Hajj Commission of Nigeria (NAHCON) hosted Chief Executives of Umrah and Hajj licensed Tour Operators to an operational meeting in Abuja.
The NAHCON Chairman and Chief Executive Officer, Barrister Abdullahi Mukhar Muhammad disclosed that the event was organised in preparation for 2019 Hajj operations, to offer an opportunity for the Commission and Licensed Tour Operators’ (LTO) to brainstorm on crucial matters necessary for the success of the 2019 exercise.
A statement by the NAHCON’s head of public affairs unit, Fatima Sanda Usara, said the Chairman was particular on the manner some of the LTOs discharge their responsibility to their clients, which leaves much to be desired.
Towards this, he reiterated the President Muhammadu Buhari administration’s readiness to support LTOs who are genuinely prepared to do business in the best interest of their customers and for the image of Nigeria in particular.
The Chairman who assured the gathering that government is willing to help strengthen those ventures pursuing their responsibilities with sincerity, opined that documenting every contract agreement properly is instrumental to diffusing a lot of confusion between them and their clienteles.
Earlier, Commissioner Operations of NAHCON, Alhaji Modibbo Saleh, after welcoming the participants, also restated the importance of LTOs to render quality service to their customers.
He urged them to design best ways to settle their obligation to their customers because the Commission is ever ready to listen to both sides in times of contractual disputes and to do justice as an arbitrator.
However, he said this could only be made possible where the LTOs spell out their services clearly and get the customer to sign an agreement to that effect.
He also called upon them to comply with rules and regulations of Saudi Arabia in order to bring sanity to Hajj operation both from within and outside the country.
In another development, the Chairman and entire management staff of NAHCON acknowledge with profound gratitude, the Islamic Development Bank (IsDB)’s grant to Commission.
The grant, which comes in form of sponsorship of staff for capacity building/training is designed to facilitate sharing of knowledge and expertise between staff of the Commission and relevant institutions.
This is in line with the bank’s policy of developing institutions for maximum productivity and infrastructural development. Likewise, NAHCON will enjoy provision of office equipment as part of the IsDB’s development financing projects.
The Commission most sincerely thanks His Excellency, Dr. Mansur Muhtar, Vice President, Sectorial Operation of IsDB Headquarters in Jedda for the role he played in the actualisation of these schemes.
The NAHCON Chairman equally expresses appreciation to Mr Mayoro Niang, Manager-Regional Hub of Abuja; Hon. Mohammed Gambo Shuaibu, IsDB Executive Director Abuja; and Dr. Mahmud Kamar, Country Manager; who painstakingly coordinated and facilitated discussions that led to the timely realisation of this sponsorship scheme.
The Commission further expressed confidence that the equipment to be supplied and staff training will considerably enhance the progress of Hajj management in the country.